The reason that the public does not believe that Hwayoung was not bullied is simple. It is because the agency CEO Kim Kwang Soo had announced that "there is no bullying going on with T-ARA." The public does not want to hear Kim Kwang Soo's voice. They want to hear Hwayoung explain the situation herself.
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In all honesty, this 'T-ARA crisis' is all a bit silly. It started with some twitter messages and it ended with Hwayoung being dismissed from the group.
Through this situation, the public wonders whether or not the T-ARA members were educated in online etiquette. Twitter is a way for people to express their feelings and interact with others, but it is not seen as a place to show off one's discomfort about another member. They should know that once something is posted on twitter, it automatically becomes news to the world. They should have thought about it twice before posting something like that on the internet.
This 'T-ARA crisis' is also strange because it seems like all the members had suddenly all at the same time decided to post on their twitter about 'determination'. Of course, Hwayoung was the only one that did not post anything on her twitter. With Hwayoung and her different reaction to the word 'determination', many believed that she was being bullied.
CEO Kim Kwang Soo announced that the bullying rumors were not true and that Hwayoung was being dismissed from the group for a different reason. This caused the public to become more interested in this situation.
Hwayoung's twitter message after the announcement that read, "Facts without truth," also added to the interest of this situation.
Afterwards, Kim Kwang Soo apologized and explained the reasoning behind his decision. There were no explanations from the other members or from Hwayoung. Everything was released to the public through Kim Kwang Soo.
Later, Hwayoung posted a message on twitter that expressed her apologies for letting down her fans and that she will be back a more mature person. The message however did not talk about the bullying rumors at all.
There seems to be only one way for this 'crisis' to end. The T-ARA members and Hwayoung need to come out in public and explain the situation and reveal the truth. If there was no bullying, they need to explain that to the public. The public believes that the reason they have not come out in public yet is because the bullying rumors are true. It seems that these members need the 'determination' to become 'people who reveal the truth'.