The World's Best Airports Named - Indianapolis, Seoul, Moscow, Cancun Among The Winners

By Staff Writer | March 13, 2013 03:34 PM EDT

The world's best airports of 2012 have just been named at the annual Airport Quality Services Awards.

Each year a list of the best airports in the world is compiled by Airports Council International, an international non-profit group that researches customer satisfaction and airport efficiency.

Like Us on Facebook

The Airport Quality Services Awards are held each year to honor the winners of four categories: Best Airport by Region, Best Airport by Region (Fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement.

This year, the ACI decided to remove the 'Best Airport Worldwide' category, deciding instead to focus more attention on categories that facilitate comparison, particularly airport size and region.

This year's recipients included some old hats and some new surprises.

Topping the regional bests are: Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Cancun (Latin-America-Caribbean), Abu Dhabi (Middle East), Indianapolis (North America).

This is the eighth consecutive win for Seoul's Incheon Airport, an honor that is unprecedented.

Indianapolis tops the North American category for the second time since 2010.

"This an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues," said ACI World Director General Angela Gittens at the awards ceremony. "We see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favored product and service providers."

The awards program identifies the most passenger-friendly airports throughout the world. Results come from year-round passenger satisfaction surveys conducted in gate areas.

Since its creation in 2006, the ASQ Survey has become the world's leading airport passenger satisfaction benchmark with over 200 airports participating.

The ASQ Awards are the only global airport rankings to be based on a measure of the passengers' satisfaction taken while the passenger is still at the gate.

"Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry," marked Gittens.

Other winners this year include:

Best Airport by Region (fewer than 2 million passengers a year) - Upington (Africa), Skopje (Europe), Victoria (North America)

Best Improvement - Mombasa (Africa), Sanya (Asia-Pacific), Faro (Europe), Santo Domingo (Latin-America-Caribbean), Abu Dhabi (Middle East), Winnipeg (North America)

Best Airport by Size - Hohhot (2-5m), Nagoya (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m),
Singapore (over 40m)

Tagged :  world news


Concert / Event 11.24.15 | 12:07PM EST

MAMA 2015 Organizers Weigh In On Lineup Following Label Boycott Rumors

Mnet addressed rumors that SM Entertainment artists would be absent from the 2015 Mnet Asian Music Awards.

Comeback / Teaser / Music Video 11.24.15 | 11:08AM EST

EXO And Girls' Generation Project Trio TaeTiSeo Announce December Releases [POLL]

The two SM Entertainment idol groups will end the year with new albums. Which one are you looking forward to most?

Comeback / Teaser / Music Video 11.24.15 | 09:45AM EST

CL Aims At Spring 2016 Release For Upcoming Solo EP 'Lifted'

According to YG Entertainment chief Yang Hyun Suk, CL's U.S. debut album will be released in the spring of next year.

11.23.15 | 11:08PM EST

SISTAR's Bora Named New Ministry Of Health And Welfare Ambassador

The K-pop singer will appear in CPR training materials presented by the government department to promote awareness and keep everyone safe.

KpopStarz Is Looking For Enthusiastic Entertainment Contributors Reach Millions On The Web.
Real Time Analytics