According to fans who were in line for the EXO comeback stage of "Wolf" all day, there were 500 fans on the scene who were badly injured in the midst of the commotion. Tweets were being updated regarding the incident, stating that it began just like any other normal process of getting into music shows in Korea would.

The standard procedure would be to understand that these music shows operate on a first come, first serve basis, which meant that if you were to attend the performance of a certain artist, the time that you arrive will be listed down, and you will be prioritized in terms of entrance and seats according to that time. When SM staff for EXO infiltrated the scene, they called onto those fans who were there for EXO to move towards them and began a new line.

Since the previous system was no longer being honored, many of the fans were fighting each other off for the better spot. During this struggle, fans were pushed to the side, stepped on, one girl had fainted, and there were even rumors flying around about staff members stating, "All foreigners, get out!" The staff of SM with the help of some of the MNET staff then began to yell at the crowd, ordering them to form two lines or else no one would be permitted entry in the building. Yet this did not cease the jostling and the fighting between the fans.

Similar rumors were said about the handling of the lines for Music Bank. There have been no official confirmations about this news apart from fan blogs  who wrote comparable experiences online. Neither MNET nor SM have released a statement about either incident.